Why was my access to a promotion or offer declined?
Some promotions are only available to players from certain countries or when using specific payment methods. We always provide information about any restrictions with each promotion, but if you’re ever in doubt, feel free to reach out to our friendly Customer Support Team via phone or live chat!
How can I check if I’ve met the requirements for a promotion?
You can easily check all your bonus information by going to ‘My account’ and selecting ‘Details’ under your Bonus Balance.
When i use a bonus, can i play any game?
Most bonuses do come with some restrictions on which games you can use them for. Don’t worry, we’ll provide all the details with each promotion!
Where can i find current and upcoming promotions?
Simply select Promotions from the main menu! You can also check out our Tournaments page for all the details on upcoming tourneys.
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